Refund & Return Policy

Last Updated: June 2026

Return and Refund Policy for Raíces Leaf Organics.

Damaged, defective, or incorrect products
• Must be reported within 48 hours of delivery.
• The customer must submit photos of the product and the packaging.
• If the issue is confirmed, a replacement or a full refund will be offered.

Food and perishable products
• Returns of food, beverages, supplements, or perishable products are not accepted for safety and hygiene reasons.

Change of mind
• Returns due to a change of mind are not accepted after the order has been shipped.
• The customer is responsible for carefully reviewing product descriptions before purchasing. This practice is common in many dropshipping models where the supplier does not accept returns based on customer preference.

Cancellations
• Orders may only be cancelled before being processed by the supplier.
• Once shipped, they cannot be cancelled.

Claim process
Send an email to: raicesleaf.ct@gmail.com Including:
• Order number.
• Description of the issue.
• Photographs of the product and packaging. Refund timeframe
• Approved refunds will be processed to the original payment method within 5 to 10 business days.