Refund & Return Policy

Last Updated: June 2026

At Ekomart, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund under the following conditions.

Returns

• Items can be returned within 7 days of delivery.

• Products must be unused, undamaged, and in their original packaging.

• Proof of purchase may be required.

Non-Returnable Items

Returns will not be accepted for:

• Used or damaged products caused by the customer

• Digital products or downloadable items

• Items marked as non-returnable

Refunds

• Once the returned item is received and inspected, we will notify you of the refund status.

• Approved refunds will be processed to the original payment method within 7–14 business days.

• Shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item.

Contact Us

For return or refund requests, please contact:

Ekomart
Email: support@ekomart.com
Phone: +880XXXXXXXXXX

By placing an order on Ekomart, you agree to this Refund & Return Policy.